Shipping policy

Thank you for shopping with OATHEN. This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays may begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Within Canada

We currently offer the following shipping options within Canada:

Standard Shipping

$12 CAD for orders under $75 CAD
FREE for orders of $75 CAD or more
Estimated delivery: 3–5 business days

Express Shipping

$20 CAD
Estimated delivery: 1–2 business days

Delivery estimates are provided as a guide and are not guaranteed. Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside OATHEN's reasonable control.

Shipping Charges

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Any free-shipping threshold is calculated based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during a promotion.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been shipped, but we cannot guarantee that changes can be made after an order has entered processing.

OATHEN is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address associated with your order once the shipment has been prepared or collected by the carrier.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Delivery Delays

Delivery dates shown at checkout are estimates. Delays may occasionally occur because of severe weather, carrier disruptions, high shipping volumes, holidays, customs processing, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

Lost or Missing Packages

If your tracking information shows that your package has not been delivered within the expected delivery period, please contact us so we can assist with the carrier investigation where appropriate.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbours, concierge or building management, where applicable.

Please contact us promptly if the package still cannot be located.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide your order number along with clear photographs of the damaged product and packaging.

Eligibility for a replacement or refund will be handled in accordance with our Refund & Return Policy.

International Shipping

International shipping availability, destinations, rates, delivery estimates, duties, and taxes may vary and will be displayed at checkout when international shipping is available for the customer's destination.

Customers may be responsible for applicable import duties, taxes, customs charges, or other fees imposed by the destination country unless the checkout specifically states that such charges are included.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or shipped. Once an order has shipped, it generally cannot be cancelled and will instead be subject to our Refund & Return Policy.