Terms of service

Welcome to OATHEN. These Terms of Service govern your use of our website and your purchase of products from OATHEN. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Throughout these Terms, “OATHEN,” “we,” “us,” and “our” refer to OATHEN. “You” and “your” refer to visitors, customers, and users of our website.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your province, territory, state, or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws while using our services.

2. Products and Product Information

We make reasonable efforts to display our products, colours, dimensions, descriptions, specifications, and images as accurately as possible.

However, the appearance of colours and products may vary depending on your device, screen settings, manufacturing process, materials, and other factors.

Product dimensions and specifications may be subject to reasonable manufacturing tolerances.

We reserve the right to modify, improve, discontinue, or limit the availability of any product without prior notice.

3. Prices

Prices displayed on our website are shown in the currency indicated at checkout and may change without notice.

Applicable taxes, shipping charges, duties, and other charges, where applicable, will be displayed or calculated during checkout.

We reserve the right to correct pricing errors or inaccuracies. If an error affects an order you have already placed, we may contact you before processing the order.

4. Orders

Placing an order does not necessarily mean that we have accepted it.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, payment problems, or orders that appear to be placed for unauthorized resale.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

You are responsible for providing accurate and complete billing, shipping, contact, and payment information.

5. Payment

Payments are processed through payment providers made available through our online store.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

We do not guarantee that every payment method will always be available.

6. Shipping and Delivery

Shipping times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, labour disruptions, incorrect delivery information, and other transportation issues.

Customers are responsible for providing a complete and accurate shipping address.

Additional information regarding shipping options and charges may be provided during checkout or in our Shipping Policy.

7. Returns and Refunds

Returns, refunds, exchanges, damaged products, and order cancellations are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

8. Product Use

Products should be installed and used in accordance with any instructions, specifications, warnings, or intended uses provided with the product or on our website.

Customers are responsible for determining whether a product is appropriate for their intended application.

To the extent permitted by applicable law, OATHEN is not responsible for damage resulting from misuse, improper installation, unauthorized modification, failure to follow instructions, or use of a product for purposes for which it was not designed.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable law.

9. Intellectual Property

The OATHEN name, branding, logos, product names, website content, photographs, graphics, product designs, text, and other materials displayed on our website may be protected by intellectual property rights.

Except as permitted by law or with our prior written permission, you may not reproduce, distribute, commercially exploit, or use our protected materials in a manner that infringes our rights.

10. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, social platforms, and other service providers.

Your use of third-party services may also be governed by their respective terms and policies.

11. Website Availability and Accuracy

We make reasonable efforts to keep the information on our website accurate and current, but we do not guarantee that the website will always be uninterrupted, error-free, or completely current.

We may update, modify, suspend, or discontinue portions of the website where reasonably necessary.

12. Prohibited Uses

You may not use our website to engage in unlawful activity; infringe intellectual property or other legal rights; transmit malicious software or harmful code; attempt unauthorized access to our systems; interfere with the security or operation of the website; submit false or misleading information; or engage in fraudulent activity.

13. Limitation of Liability

To the maximum extent permitted by applicable law, OATHEN will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

These Terms do not exclude, restrict, or modify any warranty, condition, right, or remedy that cannot legally be excluded, restricted, or modified under applicable consumer protection law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold OATHEN harmless from claims, liabilities, losses, and reasonable costs arising from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.

15. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time. The current version will be posted on this page with an updated revision date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory consumer protection rights that may apply based on your location.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.